HOUSING AND PROPERTY TRAINING PROVIDER
Training for staff in housing or property
We are an established training provider offering housing and building maintenance courses to housing associations, local authorities and property management companies.
The programmes we run include the nationally-recognised City & Guilds Understanding Buildings and Managing Repairs certificated course designed to provide frontline staff who take calls from tenants with the skills needed to manage the repairs process and reduce the cost of unnecessary call outs.
Trusted by housing professionals across England
City & Guilds programme
150+ active clients
Online or in person
Nationwide offering
We offer a wide range of courses in the following categories:
Repairs and Building maintenance courses
Understand buildings, identify defects and order the right repair.
Regulation & Legislation
Build confidence in HHSRS, housing law and safe working.
Customer Service
Handle conversations, conflict and customer service with confidence.
Training courses are available face-to-face or online
● City & Guilds Certificated
Our courses are available to be delivered face to face at your premises or online. Feedback from both clients and candidates has been very positive and we’re now pleased to make our courses available to Housing employers across England using Zoom or Microsoft Teams, delivered remotely by our experienced trainers.
Our top training courses:
HHSRS Inspection and Assessment
The course has been designed to give candidates up-to date knowledge of the standards that underpin the rating system and how to apply them during property inspections in areas such as fire safety, carbon monoxide, asbestos, electrical systems and environmental hazards.
City & Guilds: Understanding Buildings and Managing Repairs
This City and Guilds certificated 5 module programme teaches a knowledge and understanding of how buildings are constructed, how they function as domestic properties common maintenance problems, how to identify them and successfully order repairs.
Housing Apprenticeships
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Training that makes a difference from day one
City & Guilds Programme
Our City & Guilds Understanding Buildings and Managing Repairs programme is developed in collaboration with SHARE, a highly regarded training provider in the Scottish housing sector. The building maintenance course is suitable for those new to housing, staff dealing with technicians and contractors and anyone working in a non-technical role handling customer or tenant queries, complaints and requests for repairs.
A wide range of vocational training
Our training courses focus on basic building repair skills, identification of property defects, housing regulations and on customer service. The programmes are delivered by housing association practitioners and industry specialists with a high level of technical expertise.
Funded Level 2 Housing Qualifications
We are working in partnership with a long established national training provider to offer a range of funded vocationally related housing qualifications at level 2. The distance learning courses are delivered over 8–16 weeks using high-quality workbooks, with support and guidance provided by a team of qualified assessors/tutors. Funded qualifications are also available for people working in care.
Not sure which course is right for your team?
Tell us what your staff need to achieve and we’ll recommend the best route.